Refund Policy

Last updated: November 12, 2026. This page spells out the refund rules in section 7 of the Terms of Service; where the two differ, the Terms of Service apply.

First-order guarantee

Your first payment on this site (the taster pack excluded) can be refunded in full, no reason needed, when both of these hold:

1. you ask within 7 days of paying;
2. no more than 150 of the credits that order granted have been used (about 2 minutes of English speech, or about 2,000 characters of Chinese).

The taster pack is not covered by the guarantee and is not refundable once paid. After buying a taster pack, your first other order is still covered.

A refund takes back the credits the order granted; for a subscription, the subscription is cancelled at the same time.

Automatic refunds

Credits for a generation that fails (a provider error, a timeout and so on) go back to your account automatically; there is nothing to request.

Other cases

• If the site cannot be used because of a technical fault on our side that we cannot fix within a reasonable time, you can ask for a refund.
• Apart from the first-order guarantee, credits already used are not refunded.
• You can cancel a subscription any time under Settings → Billing. It keeps working until the end of the period you paid for, and the current period is not refunded pro rata.
• Accounts suspended for breaking the Terms of Service (impersonation, cloning a voice without permission and so on) are not refunded.

How to ask

Email support@vocaltwist.online or, signed in, open a ticket under Settings → Tickets, with the email you signed up with, the order number (under Payments) and how you paid. Once checked, the money goes back the way it came:

• Card (Stripe): back to the same card; how long it takes depends on your bank, usually 5–10 business days.
• Alipay: back to the same Alipay account.

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