Terms of Service

Effective 12 November 2026

These Terms are an agreement between you and this site ("the Service"), operated independently by an individual developer, Aaron, who also receives its payments. By creating an account or using any feature, you accept them.

1. The Service

The Service provides AI voice and audio tools: text to speech, AI voice changing, voice cloning and voice design, multi-speaker dialogue, video dubbing, speech to text, sound effects and music, and vocal / instrumental separation. Features may change between releases.

2. Accounts

• Register with a valid email address; you are responsible for everything done under your account.
• Keep your password secure. Losses caused by your own failure to do so are yours to bear.
• One account per person. Using multiple accounts, scripts or other technical means to claim offers or rewards (such as invite rewards) repeatedly may result in them being revoked and the account suspended.

3. Credits and billing

• The Service is metered in credits. Speech synthesis is charged per character, at rates that differ by model; other features are charged per run. The price shown on the button at the moment you generate is the price that applies.
• Failed generations are refunded in full, automatically.
• Subscription credits are a per-period allowance. They are granted each billing cycle and expire at the end of that cycle. They do not roll over.
• One-time credit packs do not expire until used.
• Credits are a usage allowance. They cannot be withdrawn, transferred or exchanged for cash.
• Prices may change. Changes apply only to new orders and new billing cycles, never retroactively.

4. Voice cloning and consent — read this

This is the most important restriction on the Service. To use voice cloning you must meet all of the following:

1. The voice is your own, or you hold explicit, documented permission from the person whose voice it is;
2. You must not clone or imitate the voice of a public figure, performer, broadcaster, deceased person, or any third party who has not consented;
3. You must not generate speech intended to impersonate a specific real person;
4. You must not use output to falsify identity, commit fraud, fabricate evidence, defeat voice authentication, or produce any infringing deepfake.

The voices offered in the workbench are AI-designed originals or voices from ElevenLabs' licensed voice library, not clones of public figures, and may be used commercially subject to these Terms.

Breaching this section may result in immediate content removal and account termination without refund. You are responsible for any resulting legal liability, and will indemnify us against losses or third-party claims arising from your use.

5. Prohibited uses

You may not use the Service to create or distribute:

• Content that violates applicable law or endangers national security or public order;
• Obscene, violent, terrorist, gambling or drug-related content;
• Content that insults or defames current or former Chinese state leaders or their relatives;
• Content that defames, harasses, or infringes another person's reputation, likeness, voice or privacy rights;
• Content that infringes copyright, trademark or other intellectual property;
• Content used for fraud, harassment, intimidation or disinformation;
• Content that is harmful to minors.

Text you submit goes through an automatic content check before generation, and some of it is sent to the third-party model providers that do this computing for us. Text that fails is not generated and costs no credits. The check can't catch everything, and you remain responsible for what you submit. Accounts that hit these rules repeatedly are limited temporarily.

We may remove content and suspend or terminate accounts without prior notice upon report or discovery of a breach.

6. Ownership

• Your uploads remain yours. You grant us the permissions needed to operate the Service, including transmitting content to third-party providers for processing. That permission ends when you delete the content.
• Audio you generate is yours and may be used commercially, provided you comply with these Terms — section 4 in particular.
• You are responsible for ensuring your uploads do not infringe anyone's rights.

7. Refunds

• First-order guarantee: for your first payment (the taster pack excluded) on the Service, if you ask within 7 days of paying and have used no more than 150 credits (about 2 minutes of English speech), we refund it in full, no reason needed. The credits from that order are removed and any subscription is cancelled;
• If a technical fault on our side prevents use and we cannot fix it within a reasonable time, you may request a refund;
• Apart from the first-order guarantee, credits already consumed are not refundable;
• You may cancel a subscription at any time. Access continues to the end of the period you have paid for; that period is not pro-rated or refunded;
• Send refund requests through Settings → Tickets, or to support@vocaltwist.online, with your order number and reason.

8. Changes and interruptions

The Service may be suspended for maintenance, upgrades, third-party provider failure or force majeure. We will give notice where we can, but we are not liable for losses caused by interruption. Unconsumed credits affected by a prolonged outage may be extended or refunded on request.

The Service depends on third-party AI providers. If those providers change their terms, raise prices or withdraw service, we may adjust features or pricing accordingly.

9. Disclaimers and limitation of liability

• The Service is provided "as is". We do not warrant that output will meet your expectations, or that the Service will be uninterrupted or error-free;
• AI output may contain mispronunciations or errors — verify it before publishing;
• AI labels: by default, audio we generate carries no spoken notice or other explicit label. When you publish or share generated content you must add the labelling that the law where you publish and the platform require (for example a short spoken notice at the start or end, or an AI disclosure in the description), must not remove or alter any AI-generated label already in a file, and are responsible for any failure to label. We keep generation records for at least six months;
• To the maximum extent permitted by law, our total aggregate liability is limited to the fees you actually paid in the preceding 12 months;
• We are not liable for indirect, incidental or consequential loss, lost profits, lost data or reputational harm.

Nothing here excludes liability that cannot lawfully be excluded.

10. Changes to these Terms

We may revise these Terms. Material changes will be announced in the product or by email. Continued use after a change means acceptance. If you do not accept, stop using the Service and you may close your account.

11. Governing law

These Terms are governed by the laws of the People's Republic of China. Disputes should first be settled by negotiation; failing that, either party may bring proceedings before a competent court at the operator's place of residence.

12. Contact

support@vocaltwist.online